At s99my, healthy entertainment starts with responsible gaming. We provide tools, guidance, and support to ensure every playing experience stays in control and remains enjoyable.
Online gaming should be a fun and enjoyable entertainment activity — not a source of financial or emotional stress. s99my believes every player in Malaysia deserves to enjoy a gaming experience in a safe, transparent, and responsible environment.
We understand that for some individuals, gambling can develop into a more serious problem. That is why s99my actively invests in systems and tools that help players maintain full control over their gaming habits — not merely to satisfy licensing requirements, but because we genuinely care about the well-being of our player community.
The s99my Responsible Gaming Policy is a core part of our platform's commitment. It is not merely a document — it is a culture we practise every day in every decision we make for this platform.
Remember: Online gaming is entertainment. It should not be used as a way to resolve financial problems or as a primary source of income. Set your limits before playing and stick to them.
S99my provides a full range of control tools that you can use at any time, directly from your account. All tools are free and easy to access.
Set daily, weekly, or monthly deposit limits to control how much money you load into your account. Any changes to increase a limit require a 24–72 hour waiting period, while limit reductions take effect immediately.
Set a limit on how long you can play in a single session or per day. Once the limit is reached, the s99my system will automatically remind you and offer the option to log out or take a short break.
Set a maximum loss limit you are willing to absorb within a given period. Once the loss limit is reached, you will not be able to continue wagering until the period resets, helping you avoid chasing losses.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time your account will be blocked from all wagering activity, but you can still withdraw your remaining balance.
If you need a longer break, the self-exclusion option allows you to block your account for 6 months, 1 year, or permanently. These requests are processed by the s99my support team within 24 hours.
Access a full report of your betting history, deposits, and withdrawals at any time. Reviewing your playing habits regularly is an important step in maintaining control and staying aware of your gaming patterns.
Identifying problem gambling early is key to getting help before it becomes more serious. Here are some warning signs to watch for in yourself or someone you care about:
Frequently thinking about how to get money to gamble or planning the next gaming session even while doing other activities.
Continuing to play or increasing your wager amount to "win back" money you've lost is an extremely dangerous behaviour.
Using money from inappropriate sources, borrowing from family, friends, or financial institutions solely to continue playing.
Gaming starts to affect work, family relationships, studies, or daily responsibilities that should be a priority.
Lying to family or friends about how much time or money you have spent gambling.
Having tried multiple times to cut back or stop gambling without success — this is a sign of addiction that requires professional help.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the s99my support team or seek professional help.
If you answer "Yes" to 3 or more questions, we strongly encourage you to contact the s99my support team and activate self-control or self-exclusion tools immediately.
Access the s99my platform via the website or mobile app using your login credentials.
Click your profile icon in the top right corner, then select "Account Settings" or "Game Controls".
Choose either a Deposit Limit, Loss Limit, or Playing Time Limit based on your needs.
Enter the limit amount you feel is appropriate and select the period (daily, weekly, or monthly).
Click "Save" — your limit takes effect immediately. You will receive a confirmation via email or SMS.
A self-exclusion request can be submitted via live chat on the platform or through our support email, available 24/7.
Select your exclusion period: 6 months, 1 year, 3 years, or permanent exclusion. All options are available without additional questioning.
To process your request, our team requires a brief identity verification to ensure the correct account is blocked.
After verification, your account will be fully blocked within 24 hours. You may still withdraw your remaining balance beforehand.
A confirmation email will be sent to you as a record that self-exclusion has been successfully activated on your account.
S99my does more than provide control tools — we actively take steps to ensure a healthy and responsible gaming environment at every level of our operations.
Every account registration goes through a KYC process that verifies the user is at least 18 years old before any transaction is permitted.
The s99my system automatically monitors betting patterns and will send a notification if playing patterns show signs of concern.
The dedicated s99my responsible gaming team is ready to assist you at any time — whether to activate limits or simply to talk through your concerns.
S99my does not target advertising at individuals who have activated self-exclusion or those showing signs of problem gambling.
We provide ongoing educational resources on responsible gaming, warning signs, and how to seek help for all players.
S99my will not contact players who have taken a break or activated limits to "encourage" them to return through unsolicited offers.
Enjoying online gaming in a healthy way is about making smart choices before, during, and after you play. Here is a practical guide from the s99my team:
Treat the money you use for playing as an entertainment budget — just like a movie ticket or a dinner out. Once the budget is gone, stop playing.
Decide how long you will play before starting a session. Set a reminder on your phone and stick to the time set, no exceptions.
Casino games are based on chance. There are times you win and times you lose — both are a normal part of the gaming experience.
Never play to escape from stress, depression, or problems. Always make sure you play in a stable and positive emotional state.
Pro Tip: Use the "Gaming History Review" feature on s99my at least once a month to objectively review your playing habits. Data doesn't lie — it will give you a clear picture of your spending patterns.
Checked everything? Play safe and good luck!