Terms and Conditions of the s99my Platform for Malaysian Players

1. Introduction

Welcome to s99my, an online entertainment platform designed exclusively for Malaysian players. This Terms and Conditions document is a legally binding agreement between you as the user and s99my as the platform operator. By registering an account, making a deposit, or using any service at s99my, you automatically agree to comply with all terms stated in this document.

S99my is committed to operating a transparent, fair, and responsible platform. These Terms and Conditions are written to ensure every Malaysian player can clearly understand their rights and responsibilities without any confusion.

2. User Eligibility

To register and use the s99my platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration.
• Be an individual registering under your own name, not on behalf of another party.
• Is not on the self-exclusion list of any platform or gambling regulatory body.
• Register using accurate, truthful, and up-to-date personal information.
• Has never had an account closed by s99my previously due to fraud or terms violation.

S99my reserves the right to request identity verification documents at any time to confirm user eligibility. The KYC (Know Your Customer) process is part of our commitment to platform security and compliance. Required documents may include a national identity card, passport, or other legally valid supporting documents recognized in Malaysia.

3. Account Registration

Each individual is only permitted to register and hold one (1) active account at s99my at any given time. Holding more than one account — whether using a different name, email address, phone number, or payment method — is strictly prohibited and may result in the closure of all associated accounts without compensation.

During the registration process, you are required to provide the following information accurately and truthfully:

• Full name as stated on your Malaysian identification card.
• An active mobile number registered in your name.
• A valid and accessible email address.
• A strong and unique password for your account.

You are fully responsible for keeping your login credentials confidential. If you suspect your account has been accessed without authorisation, please contact the s99my support team immediately via the in-platform live chat.

4. Deposit & Withdrawal

S99my supports a variety of popular local payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go, Boost, and GrabPay. All transactions are conducted in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption.

Deposit

• The minimum deposit amount is as stated on the Deposit current.
• Deposits are processed instantly once payment confirmation is received from the payment service provider.
• S99my does not charge any processing fees for deposits; however, third-party payment providers may apply their own charges.
• Deposit funds that are suspicious or whose source cannot be verified may be held temporarily for investigation.

Withdrawal

• All withdrawal requests will be processed to the same payment method used for the original deposit.
• Withdrawals require completed identity verification (KYC) before approval.
• Withdrawal processing time is between 1 to 3 business days, depending on the selected payment method.
• S99my reserves the right to suspend or reject withdrawals if suspicious activity or a breach of terms is detected.
• The minimum and maximum withdrawal amounts are as stated in the financial section of your account.

5. Bonuses & Promotions

S99my offers a variety of bonuses and promotions to new users and existing members from time to time. All bonuses are subject to the following conditions, which must be fully understood before claiming any offer:

• Each bonus has its wagering requirement that must be met before a withdrawal can be made. These requirements are clearly stated in the terms of each promotion.
• The welcome bonus can only be claimed once per new user.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• S99my reserves the right to void any bonus claimed through unfair means, including bonus arbitrage or collusion between multiple accounts.
• Promotions have a stated validity period and will expire automatically if not used within the specified time.
• S99my reserves the right to modify or terminate any promotion at any time without prior notice.

6. Game Rules

All games available on the s99my platform — including slots, live casino, sports betting, Bingo, and table games — are subject to their own specific rules. Detailed rules for each game can be found within the respective game interface.

• The outcome of all games is final and indisputable once the round ends.
• In the event of a technical disruption during an active game round, s99my will use server logs to determine a fair outcome.
• The use of automated software, bots, or any tools that manipulate gameplay is strictly prohibited and may result in account closure and forfeiture of all funds.
• All games use a Random Number Generator (RNG) audited by independent international bodies to ensure fairness.
• The minimum and maximum betting limits for each game are as stated in the respective game interface.

7. User Conduct

S99my expects all users to conduct themselves courteously and responsibly in all interactions on the platform, including in live chat rooms and with the customer support team. The following behaviour is strictly prohibited:

• Use of profanity, threats, or offensive language towards staff or other users.
• Attempting to cheat the system or manipulate game mechanics in any way.
• Sharing your account login details with others or allowing another person to use your account.
• Filing false claims or providing misleading information to the support team.
• Player collusion in table games or Live Casino.
• Using an account for money laundering or any other illegal activities.

8. Account Closure & Suspension

S99my reserves the right to suspend or close a user's account at any time if there is evidence or reasonable suspicion that the user has violated any part of these Terms and Conditions. Situations that may result in account action include:

• Opening more than one account.
• Failed identity verification or suspicious documents.
• Suspicious wagering activity or abnormal gameplay patterns.
• Violating bonus terms or abusing promotions.
• Legal action or directives from relevant authorities.

Users may also request account closure at any time through the s99my customer support team. Self-exclusion requests will be processed within 24 hours. Any valid remaining balance will be returned upon completion of a standard review.

9. Liability Limits

S99my provides the platform on an "as-is" basis and makes no implied warranty of uninterrupted availability. However, we are committed to maintaining server uptime exceeding 99.9% throughout the year.

• S99my is not liable for any losses arising from internet connectivity issues on the user's end.
• S99my is not liable for game outcomes affected by failures in the user's own equipment.
• The maximum liability of s99my to any user at any given time is limited solely to that user's account balance.
• S99my is not liable for any indirect, incidental, or consequential losses claimed by users.

10. Privacy & Data Protection

S99my prioritizes the privacy and protection of all users' personal data. Personal information you provide during registration and use of the platform is collected, stored, and processed in accordance with Privacy Policy s99my in detail.

• Your personal data will not be sold, leased, or shared with third parties for marketing purposes without your consent.
• S99my uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• You have the right to request a copy of the personal data we hold about you at any time.
• We may share necessary information with relevant authorities where required by law.

For more detailed information on how we manage your personal data, please refer to Privacy Policy full terms.

11. Amendment of Terms and Conditions

S99my reserves the right to modify, update, or add to these Terms and Conditions at any time in accordance with operational needs, legal changes, or industry requirements. When significant changes occur:

• A notice will be sent to all active users via email or in-platform notification.
• The "Last Updated" date at the top of this document will be revised to reflect the latest version.
• Users are given at least 7 days to review any changes before they take effect.
• Continued use of the platform after the notice period is considered acceptance of the updated terms.

We encourage users to review this page regularly to ensure you are always aware of the latest version of the Terms and Conditions. If you disagree with any amendments made, please contact our support team to discuss your options.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the s99my customer support team is available to assist you 24 hours a day, 7 days a week.